Privacy Policy

Last Updated: April 18, 2026

At Bhwaves, operated by BH WAVES LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you regarding your personal information.

This Privacy Policy applies to your use of https://bhwaves.com and the services provided through our website.

1. Information We Collect

Personal Information

When you interact with our website, place an order, contact customer support, or create an account, we may collect personal information including:

Full name
Email address
Phone number
Billing address
Shipping address
Order details and purchase history
Customer service communications

We collect only the information reasonably necessary to provide our products and services.

Payment Information

Payments are securely processed through PayPal.

We do not store your complete payment card number or other full payment credentials on our systems. Payment information is handled directly by PayPal in accordance with its own privacy and security practices.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Device information
Browser type
Operating system
Cookies and similar technologies
Website activity, pages viewed, clicks, and interactions

This information helps us:

Improve website performance
Enhance the customer experience
Understand how visitors use our website
Diagnose technical issues
Maintain website security

2. How We Use Your Information

We use personal information only for legitimate business purposes, including to:

Process and fulfill orders
Ship products and provide order updates
Respond to customer inquiries and support requests
Prevent fraud and improve website security
Improve website performance and customer experience
Analyze website usage and visitor behavior
Send marketing communications where permitted by applicable law
Maintain business and accounting records
Comply with applicable legal and regulatory obligations

We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy without providing appropriate notice where required by law.

3. Payment and Service Providers

To operate our business, we work with carefully selected service providers that process information only as necessary to perform the services they provide. Each provider maintains its own privacy policy governing its handling of personal information.

Our service providers include:

PayPal — payment processing
Google (OAuth) — customer account sign-in and authentication
DigitalOcean Spaces — storage of website files and images
OpenAI — processing search queries to power on-site product search
Telegram — delivery of order notifications to our store staff
Our email service provider (SMTP) — delivery of transactional emails such as order confirmations and customer communications

We share only the information reasonably necessary for these providers to perform their respective services.

4. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to improve your browsing experience and support website functionality.

We also use:

Google Analytics
Google Ads

These technologies help us:

Remember your preferences
Improve website functionality
Analyze website traffic
Measure website performance
Deliver relevant advertising where permitted by applicable law

Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.

5. CCPA Data Inventory

Category of Personal Information	Purpose of Collection	Disclosed To
Identifiers (name, email, phone, billing/shipping address)	Order fulfillment and customer support	PayPal, our email service provider
Payment information	Payment processing	PayPal
Commercial information (order history)	Order processing and customer support	Not disclosed to third parties beyond PayPal for the transaction itself
Internet/network activity (cookies, IP address, browsing behavior)	Website analytics and advertising	Google Analytics, Google Ads
Account credentials (sign-in)	Authentication	Google (OAuth)
Search queries	Powering on-site product search	OpenAI

Bhwaves does not sell personal information for monetary compensation.

6. Data Retention and Security

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Maintain business and accounting records
Resolve disputes
Prevent fraud
Comply with applicable legal obligations

Examples of information that may be retained include:

Order records
Transaction history
Marketing preferences

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing electronic data is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. CCPA Privacy Rights (California Residents)

California residents may have the following rights where provided under applicable law.

Right to Know

You may request information regarding the categories and specific pieces of personal information we collect, use, disclose, and process.

Right to Access

You may request access to the personal information we maintain about you, subject to applicable legal exceptions.

Right to Delete

You may request deletion of your personal information, subject to exceptions permitted by law.

Right to Correct

You may request correction of inaccurate personal information maintained by us.

Right to Opt-Out of Sale or Sharing

Bhwaves does not sell personal information for monetary compensation.

However, certain cookies, analytics technologies, and advertising technologies described in Section 4 may be considered "sharing" under the California Privacy Rights Act (CPRA).

To submit an opt-out request, please visit:

https://bhwaves.com/pages/do-not-sell

Right to Limit the Use of Sensitive Personal Information

Where applicable under California law, you may request that we limit the use and disclosure of sensitive personal information.

Right to Non-Discrimination

We will not discriminate against you for exercising any privacy rights available under applicable law.

8. Privacy Request Process

You may submit privacy-related requests using either of the following methods.

1. Email

[email protected]

2. Web Form

In accordance with California Civil Code § 1798.130:

We may require identity verification before fulfilling your request.
Verified requests are generally answered within 45 days. Where permitted by law, this period may be extended by an additional 45 days, and we will notify you if additional time is required.
Requests to opt out of the sale or sharing of personal information are generally processed within 15 business days.

9. United States Sales Only

Bhwaves sells and ships products exclusively within the United States.

This Privacy Policy applies to customers using our website and services within the United States.

Orders requesting delivery outside the United States are not accepted.

10. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Store Name: Bhwaves

Legal Business Name: BH WAVES LLC

Website: https://bhwaves.com

Email: [email protected]

Phone: —

Business Address:
2301 Sunset Drive
Miami Beach, FL 33140
United States

Support Hours:
9:00 AM – 5:00 PM (EST)
Monday – Friday

We appreciate the trust you place in Bhwaves. If you have any questions about this Privacy Policy, your privacy rights, or the way your personal information is collected and used, please contact our customer support team. We are committed to addressing your questions promptly and handling your personal information responsibly.