Return & Refund Policy
Last Updated: April 18, 2026
At Bhwaves, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains the conditions for returns, refunds, replacements, and related services for purchases made through our website.
1. Return Eligibility
Customers may request a return within 30 days after the date their order is delivered.
To be eligible for a return, items must meet the following conditions:
- Be unused, unworn, and unwashed.
- Be returned in their original condition.
- Include the original packaging, tags, manuals, and any included accessories.
- Be accompanied by proof of purchase, such as an order confirmation or order number, if requested.
All returns must receive approval from our customer support team before being shipped back. Returns sent without prior authorization may not be accepted or processed.
Meeting the return window does not automatically guarantee acceptance. Returned items will be inspected upon receipt to confirm that they satisfy the eligibility requirements outlined in this policy.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please notify us within 7 days of the delivery date.
To help us resolve the issue as quickly as possible, please provide:
- Your order number;
- A description of the issue; and
- Clear photographs showing the damage, defect, or incorrect item received.
Once we have reviewed your request, we may provide a replacement, issue a refund, or offer another appropriate resolution based on the circumstances.
Please do not return damaged or incorrect items until you have received instructions from our customer support team.
3. Return Process
To ensure that returns are handled efficiently, please follow the steps below.
Step 1 – Contact Customer Support
Email our customer support team with your order details and the reason for your return request.
Step 2 – Wait for Return Authorization
Our team will review your request and determine whether your return qualifies under this policy.
Step 3 – Receive Return Instructions
If your return is approved, we will provide instructions explaining how and where to return your item.
When applicable, a prepaid return shipping label may be provided as part of the approved return process.
Step 4 – Ship the Approved Return
Package the item securely and ship it according to the return instructions provided by our customer support team.
Step 5 – Inspection
After your return is received, we will inspect the item to verify that it meets the return eligibility requirements.
Step 6 – Refund Processing
If the return is approved following inspection, your refund will be processed according to the terms described below.
4. Exchanges
We do not offer direct product exchanges.
If you would like a different item, you may return an eligible item in accordance with this policy for a refund and place a new order separately through our website.
5. Refund Processing
Approved refunds are processed within 2–5 business days after the returned item has been received and successfully inspected.
Refunds will be issued to the original payment method used for the purchase.
Please note that your bank, credit card issuer, or payment provider may require additional time before the refunded amount appears in your account.
Original shipping charges are generally non-refundable, except where required by applicable law or when the return results from our error, such as shipping an incorrect or defective item.
If a return does not satisfy the eligibility requirements described in this policy, a refund may be denied.
6. Non-Returnable Items
Certain items are not eligible for return or refund, including but not limited to:
- Perishable goods;
- Personalized or custom-made products;
- Gift cards;
- Downloadable software or digital products;
- Personal care or hygiene products; and
- Final sale or clearance items.
These exclusions help ensure product quality, safety, and compliance with applicable business practices.
7. United States Sales Only
Bhwaves sells and ships products exclusively within the United States.
Returns, refunds, replacements, and related customer service are available only for orders that were delivered to addresses within the United States.
We do not accept international orders, and return or refund services are not available for shipments outside the United States.
8. Contact Information
If you have any questions regarding this Return & Refund Policy or need assistance with a return request, please contact us.
Store Name: Bhwaves
Legal Business Name: BH WAVES LLC
Website: https://bhwaves.com
Email: [email protected]
Phone: —
Business Address:
2301 Sunset Drive
Miami Beach, FL 33140
United States
Support Hours:
9:00 AM – 5:00 PM (EST)
Monday – Friday
We appreciate your business and are committed to providing responsive customer support. If you have any questions about returns, refunds, or your order, please contact us before sending any item back. Our team will be happy to assist you throughout the return process