Returns Eligibility

We accept returns for both defective and non-defective products.

Return requests must be submitted within 30 days from the date of delivery.

Eligible returned items may include products in new or slightly used condition, provided they remain suitable for return inspection.

Approved returns must include original packaging whenever reasonably available.

Eligible Return Reasons

• The item arrived damaged or defective
• An incorrect item was received
• The item significantly differs from the product description
• The customer is dissatisfied with the product for reasonable non-defective reasons

Non-Eligible Returns

• Products intentionally damaged after delivery
• Items missing essential components not originally included
• Returns submitted outside the 30-day return window

Return Method & Fees

All approved returns are handled by mail.

A free prepaid return label is included with approved returns.

There are no restocking fees.

Customers will receive return instructions after the request has been approved by our support team.

Exchanges

Exchanges are accepted within 30 days of delivery, subject to product availability.

Exchange requests are reviewed individually by our support team before approval.

How To Request a Return or Exchange

To request a return or exchange, please contact [email protected] and provide:

• Your order number
• The item(s) involved
• The reason for the request

Our support team typically reviews requests within 3–7 business days.

Refund Processing Time

Once the returned item has been received and approved, refunds are issued to the original payment method within 10 business days.

Processing time may vary depending on your financial institution or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Depending on the situation, we may offer a replacement, exchange, store credit, or full refund.

Lost or Stolen Packages

If tracking indicates the package was delivered but you cannot locate it, please check with household members, neighbors, or the shipping carrier.

Once delivery is confirmed by the carrier, Bhwaves is not responsible for lost or stolen packages.

Third-Party Purchases

This policy applies only to purchases made directly through bhwaves.com.

Orders placed through third-party marketplaces or platforms are subject to their respective policies.

Policy Updates

Bhwaves reserves the right to modify this policy at any time without prior notice.

Updates will be published on this page with a revised effective date.

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